1. Who We Are
Fittalon (Tonglan (Dezhou) Machinery Technology Co., Ltd.) is a commercial fitness equipment manufacturer and exporter based in Dezhou, Shandong, China. We supply body composition analyzers, strength training machines, pilates reformers, cardio equipment and indoor cycling bikes to gyms, studios, hotels and distributors worldwide.
2. Information We Collect
When you contact us through our website inquiry form, we collect the information you provide voluntarily:
- Your name or company name
- Your phone / WhatsApp number
- The content of your message (products, quantities, target market)
We may also collect basic technical data automatically, such as your IP address, browser type and pages visited, through cookies and server logs.
3. How We Use Your Information
We use the information you provide solely for the following purposes:
- To respond to your inquiry and provide quotations
- To answer questions about our products and services
- To improve our website and customer service quality
We do not use your information for marketing push campaigns, and we do not sell, rent or trade your personal data to any third party.
4. Legal Basis for Processing (GDPR)
Under the EU General Data Protection Regulation (GDPR), we process your personal data based on:
- Your consent given when submitting an inquiry (Article 6(1)(a));
- Our legitimate interest in responding to business inquiries and maintaining customer relationships (Article 6(1)(f)).
5. Data Sharing
Your personal data is only shared when strictly necessary to fulfil your request, for example with freight forwarders or customs agents to arrange shipment of the goods you order. We never share your data with marketing companies or other third parties.
6. Data Retention
Inquiry records are retained for a maximum of 12 months after the last contact, after which they are securely deleted. Order-related records are kept for the period required by applicable commercial and tax law.
7. Your Rights (GDPR)
If you are located in the EU/EEA, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data ("right to be forgotten")
- Restrict or object to processing
- Receive your data in a portable format
- Withdraw consent at any time without affecting the lawfulness of prior processing
To exercise any of these rights, contact us by email — we will respond within 30 days.
8. Cookies
Our website uses essential cookies for basic site functionality and, where you enable analytics, statistical cookies to understand site traffic anonymously. You can disable cookies at any time in your browser settings; the website will remain fully usable.
9. International Data Transfer
Our company and servers are located in China. When you submit an inquiry, your data may be stored on our servers in China. By submitting the form you acknowledge this transfer. We apply appropriate safeguards to protect your data.
10. Changes to This Policy & Contact
We may update this policy from time to time. The latest version will always be published on this page. If you have any questions about this privacy policy or your personal data, please contact our sales team by phone or WhatsApp at +86 13356277335.
